Q: How do I place an order?
A. Come in to our showrooms at warwick and there will always be someone on hand to give you friendly advise.

If ordering by phone, we'll need to take a 25% deposit before we can place the order with our suppliers. We take most major credit cards. If you're ordering a large piece of furniture, check first that it will fit through your doorways or stairs, especially if you live in a low-ceilinged cottage!

Q: How long will I have to wait for delivery?
A. We try to keep a stock of our most popular pieces in our warehouse, so delivery can take place within a day or two. If it's not in stock, we'll place the order on receipt of your deposit. Although some of our suppliers are based in far-flung parts, we do our best to ensure you're not kept waiting too long. Lead times vary from 2 to 12 weeks – more in some very rare cases - but we will keep you informed as to the progress of your order.

Q: Can I cancel my order?
A. If you need to cancel your order at any time up to the moment when it's delivered, we'll refund all but your 25% non-refundable deposit. After that, depending on the size of the piece and distance from our showroom we may have to make a small charge for collection.

Q: What happens if my furniture is damaged?
A. One of the reasons we have our own delivery service is that our own staff will transport and deliver each item with care. So it's very rare for any damage to be found, but if so, we'll replace it without question. Until the new piece arrives, we'll be happy for you to continue using the damaged item as a stop-gap.